Privacy Policy

Effective Date: 12 August 2026

Townsend Prime Properties Ltd. ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

Townsend Prime Properties Ltd.
Registered in England and Wales
Company Registration Number: 15212964
Registered Office: 124 City Road, London, EC1V 2NX

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details provided on our website.

2. Information We Collect

When you contact us or submit an enquiry through our website, we may collect:

Your name
Email address
Telephone number
Property address (where provided)
Property details (such as property type, number of bedrooms and availability)
Photographs or documents you upload
Any additional information you choose to provide
Technical information such as your IP address, browser type and device information through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

Respond to your enquiries.
Assess whether your property is suitable for our leasing model.
Communicate with you regarding your enquiry.
Improve our website and services.
Meet our legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so.

4. Sharing Your Information

We do not sell your personal information.

Where appropriate, we may share information with trusted third parties where it is necessary to progress your enquiry or provide our services. This may include:

Housing providers
Professional advisers
Technology providers who support our website or business operations
Regulatory authorities where required by law

Any information shared is limited to what is necessary.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

6. How Long We Keep Your Information

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory or contractual obligations.

7. Your Rights

Under UK data protection legislation, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where appropriate.
Restrict or object to certain processing.
Request transfer of your personal information where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us.

8. Cookies

Our website uses cookies to improve functionality, understand how visitors use our website and enhance your browsing experience.

For more information, please see our Cookie Policy.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business practices. Any updates will be published on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Townsend Prime Properties Ltd.
124 City Road
London
EC1V 2NX

Or use the contact details provided on our website.

Thank you for trusting Townsend Prime Properties Ltd. We are committed to protecting your privacy and handling your information responsibly.